Beware Of NatWest Bank

I’d like to say that everyone in the UK should Beware Of NatWest Bank, as I’ve recently run into them over charging on Interest & Charges. I had enough money in my Account to cover my Mobile Phone Bill along with the £5.89 Overdraft Interest charge, & a little left over to spend on my son.

This Afternoon I checked my Account online to see how much I’d got left only to find that I would be short for my Mobile Phone Bill as they had taken £22.76 of Interest & Charges which is a full £16.87 more than what my Statement of Interest & Charges says they should’ve taken.

I then try to query it via Web Chat only to find that it’s not available due to all of their operators being busy helping other customers. I then find them on Twitter and try to query the over charge that way. But they won’t help me unless I phone them, which I’m reluctant to do as it’s going to cost me money that I’ve not got to sort it out, & why should I have to pay to phone them to sort it out when it’s their fault not mine.

Now do I go to the Papers about this or the Financial Services Ombudsman or the Police as to me this seems like fraud as they’ve taken £16.87 extra of my money without any warning, as if they’d have pre warned me on my Statement of Interest & Charges I’d have known about it I’d have adjusted my spending to take it into account.

Rant over




Have your say

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s