If you are looking for a new Broadband Provider or your first Broadband Provider and live in the UK then Beware Of PlusNet Broadband.
In my last post Beware Of PlusNet Broadband (Follow up) I wrote about the response we got to our latest problem about our alleged Allowance usage and about my response I sent in reply.
Well the response I got back was more helpful than the first response as the Customer Services Agent that replied back stated that the previous agent was wrong with his reply and sometimes the usage gets miss classified by their system, and this morning when I looked at the usage breakdown I’ve notice that the 1% usage on Broadband Phone Calls has been removed along with 1% of Peer to Peer being wiped and dropping from 2% to 1% of the usage.
I think we are still unhappy with the level of service that we are receiving as the level of knowledge of some of the Customer Services Agent seems pretty poor for Customer Service Agents in a Technology Field such as Broadband, and while doing some shopping around we found some cheaper Providers for a better Bandwidth Allowance each month.
Primus Saver & Tesco Broadband both seem better options as they offer Unlimited Bandwidth capped at 100GB a Month and they Total up to less than PlusNet when you factor in the cost of a Phone line from them as well, and they also both offer Phone only unlike PlusNet who offer Broadband only or Phone and Broadband.
I’ll keep this series updated with any further issues that we may have with PlusNet and may even have a new series of Broadband related posts in the future.
So in closing Beware Of PlusNet Broadband.